Refund policy

Effective Date: April 2026

1. Our Commitment

At MONOCORE, we take pride in the quality of every piece we make. Our bamboo cotton garments undergo strict quality checks before dispatch. However, we understand that situations may arise where a return or exchange is needed — and we want to make that process as clear and fair as possible.

2. Return Policy

2.1 Eligibility Window

Returns are accepted within 10 days of the date of delivery. Requests raised after this window will not be eligible for a return or refund under any circumstances.

2.2 Conditions for a Valid Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags must be intact and attached to the garment.
  • The product must be returned in its original packaging.
  • The return must be initiated within 10 days of delivery.
  • In case of return from a bundle order, the discount on the returned item is recalculated based on the items retained by you.

Items that show signs of use, washing, alteration, damage caused by the customer, or missing tags will not be accepted for return and will be sent back to the customer & the logistics fees will be borne by the customer. In case the customer refuses to pay for the logistic fees, we will dispose of the product as per company policy.

2.3 Non-Returnable Items

The following items are not eligible for return:

  • Items explicitly marked as non-returnable on the product page.
  • Items purchased during sales, clearance events, or with discount codes (unless received defective or damaged).
  • Innerwear, undergarments, socks or hygiene-sensitive products.
  • Items that have been altered or customised as per customer request.

2.4 Return Shipping

To minimise our collective carbon footprint and discourage unsustainable shipping cycles, a nominal Reverse Logistics Fee of ‚Çπ 150/- (1 product) & ‚Çπ 250/- (2 or more products) will be deducted from your refund amount for all return requests not attributable to defective or incorrect items. Once the returned item is received and inspected, we will process a refund up to 7 business days to your MONOCORE account in the form of fully redeemable store credit. If the pickup fails due to your non-availability, you'll need to send the package back yourself.

2.5 Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at contact@monocoretrading.com with your order number and clear photographs of the issue. In such cases, we will arrange a pickup at our cost and offer a full refund in the form of store credit, or a replacement at no additional charge.

3. Exchange Policy

3.1 One Free Exchange Per Order

Each order is eligible for one (1) free exchange. This exchange may be used for a different size of the same product, subject to availability.

Once exchanged, the replacement items shall not be eligible for return.

3.2 Exchange Pickup

For eligible exchanges, MONOCORE will arrange a reverse pickup from your delivery address at no cost to you.

3.3 Conditions for Exchange

The following conditions must be satisfied for a valid exchange:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags must be intact and attached.
  • The product must be returned in its original packaging with all accessories (if any).
  • The exchange request must be raised within 10 days of delivery.

Our quality control team will inspect the item upon receipt. If the item passes the quality check, the exchange item will be processed and shipped. If it fails, the item will be returned to the customer and no exchange will be processed. The logistics fees in such a case will be borne by the customer. In case the customer refuses to pay for the logistic fees, we will dispose of the product as per company policy.

3.4 Reshipping of Exchanged Item

The exchanged item will be dispatched only after the returned item is received at our warehouse and passes quality inspection. Reshipping typically takes 3–5 business days after successful inspection.

4. Refund Timeline

Refunds for defective or incorrect items, once approved, are processed as follows:

  • Credit/Debit Card Payments: up to 7 business days to the original card.
  • UPI / Net Banking: 3‚Äì5 business days.
  • COD Orders: up to 7 business days via NEFT/IMPS to a bank account provided by the customer, or as store credit redeemable on future purchases.

For all other returns not attributable to defective or incorrect items, refunds are issued as store credit, redeemable on future purchases, and shall reflect in your MONOCORE account within 7 business days.

MONOCORE is not responsible for delays caused by banks or payment gateways.

5. How to Initiate a Return or Exchange

To raise a return or exchange request, please follow these steps:

  • Step 1: Email contact@monocoretrading.com with your Order ID, the item(s) you wish to return or exchange, and the reason for the request. Attach photographs if reporting a defect.
  • Step 2: Our support team will review your request within 2‚Äì3 business days and confirm eligibility.
  • Step 3: For exchanges/returns, we will schedule a reverse pickup. If the reverse pickup fails due to your non-availability, you will be provided with the return shipping address and you'll need to send the package back yourself at your cost.
  • Step 4: Once we receive and inspect the item, we will process the refund or dispatch the exchanged item.

6. Contact Us

For any return or exchange queries, please reach out to:

MONOCORE Customer Support
Email: contact@monocoretrading.com
Website: www.monocore.shop

We aim to respond to all queries within 2 business days.