POLICIES

Privacy Policy

Effective: April 2026

1. Overview and Business Details

This Privacy Policy forms a part of the terms of use/terms and conditions of use agreed between user(s) (you, your) and MONOCORE TRADING ("Company" or "us" or "we" or "our") and applies to all products and services available on the Website ("Services"). This Privacy Policy describes how we collect, use, store, and share information when you visit our website or make a purchase from us.

At MONOCORE, we are committed to protecting your personal information and your right to privacy.

This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By accessing and/or using our website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.

  • Entity Name: MONOCORE TRADING
  • Brand Name: MONOCORE
  • Regd. Address: E-46/12, Shri Maa Anandmai Marg, Okhla Industrial Estate Phase-2, New Delhi - 110020, India
  • Email: contact@monocoretrading.com
  • Phone: +91 87963 27495

2. Information We Collect

2.1 Information You Provide Directly

  • Full name, email address, phone number, and delivery address when placing an order or creating an account.
  • Payment information. Payments on our website are processed through GoKwik or any other third-party service provider. We do not store full card details, PINs, CVVs, UPI or net banking credentials on our servers. We may receive restricted or limited transaction-related information from GoKwik or any other third-party service provider, such as payment method, status, refund status, and transaction IDs.
  • Communication you send us, such as queries, feedback, or return requests.

2.2 Information Collected Automatically

  • Device information, IP address, browser type, and operating system.
  • Browsing behaviour on our website ‚Äî pages visited, time spent, clicks, and referring URLs.
  • Cookie data and similar tracking technologies (see Section 6).

3. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfil your orders, including sending order confirmations and shipping updates.
  • To manage your account and provide customer support.
  • To personalise your shopping experience on our website.
  • To send promotional communications, offers, and newsletters (only with your consent; you may opt out at any time).
  • To detect and prevent fraud, abuse, or security incidents.
  • To comply with our legal obligations under applicable Indian law.
  • To analyse website usage and improve our products and services.

4. Sharing of Information

MONOCORE does not sell, rent, or trade your personal information to third parties for monetary compensation. We may share your information only in the following limited circumstances:

  • Logistics & Delivery Partners: Shipping details are shared with our courier partners solely to fulfil your order.
  • Payment Gateways: Payment information is handled by our authorised and secure payment processor, GoKwik.
  • Technology Service Providers: Shopify and associated ecommerce infrastructure providers, website hosting, analytics, and email service providers who are bound by confidentiality obligations.
  • Legal Compliance: When required by law, court order, or governmental authority in India.

Any third party with whom we share data shall process personal data on our behalf for our legitimate business and operational purposes, and is required to maintain the confidentiality and security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer required, we may delete, anonymise, or securely dispose of personal data.

You may request deletion of your account and associated data at any time, subject to our legal obligations.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. Cookies may be:

  • Essential Cookies: Required for the website to function correctly (e.g., cart management, login sessions).
  • Analytics Cookies: Used to understand how visitors interact with our website.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

In addition, third-party services such as Shopify, web analytics providers, advertising partners, ad-optimisation platforms and services, and social media platforms may also use cookies and/or tracking technologies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for data transmission and restricted access controls.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights & Grievance Redressal

Under applicable Indian law, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete information.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, or to exercise your rights of grievance redressal or raise concerns relating to personal data processing, please contact our Grievance Officer:

Nitin Makkar
Email: grievance@monocoretrading.com
Phone: +91 87963 27495
Address: E-46/12, Shri Maa Anandmai Marg, Okhla Industrial Estate Phase-2, New Delhi - 110020, India

9. Third-Party Links

Our website may contain links to third-party websites. MONOCORE is not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via our website, with the revised effective date clearly indicated. Continued use of our services following such changes implies acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please contact:

MONOCORE Support Team
Email: contact@monocoretrading.com
Website: www.monocore.shop